We are in the process of planning our next 3-5 years of data processing, and I am preparing our private/hybrid cloud proposal, and I just wanted to clarify one thing with VMware support. $previousemployer have received basic support from VMware. You are getting help, but be prepared to wait 24 hours before you have someone in your case. They sold basic support for non-critical use. Now that I`m working, we have 24×7 production support, it`s a whole new world, even for tickets with low priority. Carefully note availability (only during the week) and reaction times in different degrees of severity, then discuss with the direction of the time they are considering for a production recovery scenario. If you are in good standing with your silversmith (vCenter or host/cluster) that breaks down for about 4 hours, ride with Basic. The main thing I wanted to make sure is that Basic was only for testing – Dev lab environments and production was for production environments. If they turned around and said, “Sorry, it is a production system, and you only have basic support,” that would be a problem for us. They offer “24×7 Production Support” and “12×5 Basic Support” and I just wanted to know if there was a difference with the actual support they offer. Is the only difference to know when they respond to your request? In my opinion, and with the kind of company I work for, 12×5 would be perfect for us. If we had a problem with a host or even vCenter, it might wait until the next business day.

If this does not apply to all hosts in one place, we could even perform a deilover to our second data center via some VMs to our second data center with SRM or even only with a SAN snapshot to our second data center. If anyone has a little discernment about it, that would be great.

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